Refund policy
🔁 Returns & Refunds
We’re here to help if something’s not quite right. Please read carefully:
Physical Products:
- Refunds or store credit may be issued after items are returned and inspected
- Returns must be initiated within 30 days of purchase
- Items must be unused and in original condition
- Change-of-mind refunds are not accepted
- If damage is our fault, customers may receive a replacement at half price and keep the original product, but this will need to be inspected first by our team.
- If damage is the customer’s fault, no refund or exchange will be provided.
- If customer has received wrong item, photo evidence must be given, and item must be sent back before dispatching correct order.
- Return shipping is the responsibility of the customer. Address will be provided upon confirmation of return.
- No returns on sale items
Digital Products:
- Non-refundable once downloaded or accessed
- Must NOT be resold or shared publicly without written permission